After launch, it still has an owner.
We watch the live agents, fix what breaks, tune what drifts, and add the next job in order.
Nothing in production yet? The free diagnostic names two or three jobs worth looking at.
- What you keep
- Monitoring on the live agents, incident response, a monthly review call, and a build queue you set the order of.
- How long
- Every retainer carries a 12-month minimum. After that it continues month to month with 60 days exit notice.
- Terms
- Ongoing support is priced by the monthly hours and the scope it covers. GST included.
Evidence
Airwallex, Xero, WooCommerce, Google Workspace and Zoho
Sales, payment, finance and communication handoffs remained connected around the work.
Savwinch, a marine hardware manufacturer, during the engagement period
Proposed, approved, logged.
Every agent action, on the record.
Where this step sits.
Run and tune starts from the system your pilot put into production, and the criteria it was tested against.
- Operations diagnosticTwo or three gaps, written from your own answers.
- Operations auditA paid diagnosis with a usable artefact at the end.
- Scoped pilotA fixed-fee production pilot, bounded before the build starts.
- Run and tuneOngoing ownership for a live operating layer.
Three tiers, by the hours each month.
Base, 5 to 10 hours each month.
Tuning, minor builds and async support after your pilot.
Standard, 15 to 25 hours each month.
Several connected systems, new builds each month, a regular advisor cadence.
Transformation, near full-time.
Full ownership of the operating layer, weekly cadence, priority queue.
Start with the work that keeps returning.
- Every retainer carries a 12-month minimum. After that it continues month to month with 60 days exit notice.
- Chris Nicolaou does the work, and you have his direct number.
- What you send stays with SynergAI. It goes into our own private records, it is not sold and it is not passed on.
About the run and tune.
- What is included in run and tune support?
- Monitoring, agreed incident response, review, tuning and prioritised improvement work are shaped around the live operating layer.
- Can the operating scope change?
- Yes. Changes are reviewed against observed demand and agreed deliberately, so support remains accountable rather than becoming an unbounded request queue.
- What is the minimum term and how do we leave?
- Every retainer carries a 12-month minimum. After that it continues month to month with 60 days exit notice. The notice period governs the continuation, not the first year.
- What happens when something breaks?
- Incident response is part of the retainer. Live behaviour is monitored, the incident is picked up and resolved, and ownership goes back to a person when an exception needs judgement. The monthly review call covers what happened and what changed.
The agents keep working. Someone keeps watching them.
Bring one process to a call.
Direct with Chris. No deck required. If there is no useful fit, we will say so.