Do we need to replace our existing systems?
Usually not. The design begins with the CRM, accounting, communication and operating systems already carrying the work. An integration must be safe and supported before an agent depends on it.
How are agent actions governed?
Each agent has an explicit job, rule boundary and exception path. Proposed actions remain visible, approvals follow the agreed operating rule and the source, decision and result remain logged.
Will people still make decisions?
Yes. Routine work can move under agreed rules. Ambiguity, sensitive decisions and professional judgement return to the responsible person with the relevant source information attached.
How does an engagement begin?
It begins with the operational work, not a software catalogue. We map the job, systems, current handoffs, useful result and decisions that people must retain before recommending a build shape.
How is the work priced?
A fixed fee agreed in writing before the work begins. The audit is scoped first, because what a pilot involves depends on what the audit finds, so the pilot fee is set once the work is named rather than guessed at on the first call. Ongoing support is priced by the monthly hours and the scope it covers. Part of the audit fee credits a pilot, or the full fee credits your first month of retainer, if you start within 60 days. Credited once, not both. If the acceptance criteria are not met, we extend by up to two weeks at no extra cost. If they are still not met, the full pilot fee is refunded, less reasonable third-party costs.